One of the world’s largest global manufacturers with 55,000 employees and customers in more than 150 countries transformed its culture of safety and quality.
Historically, its focus on increased output and productivity had driven leaders to prioritize short-term schedule and cost savings over safety and quality. This in turn led to degradation in customer satisfaction.
After a four-year journey, and making people the heart of the organization, the manufacturer transformed their culture. Today, leaders at all levels work together within a culture of safety and quality. They are solving challenges with innovative solutions and delivering on the company’s vision. Safety and quality are now core values and the workforce is leading the way forward with sustained high performance.
"My litmus test for culture change is – ‘Will it outlast the most senior manager?’ In my 35 year career, IIF and defect-free has come as close to anything I have seen. The IIF and quality culture has stuck."
Global Manufacturing Corporation
Transformational Approach To Safety and Quality
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