Featured image depicting Energy major capital project completes on schedule with quality marks met

Energy major capital project completes on schedule with quality marks met

$2.8B major capital project completed safely, on schedule and on budget.

Donggi-Senoro LNG Project

Business challenges

The $2.8 billion PT Donggi-Senoro Liquid Natural Gas (LNG) Project finished on time with quality marks utilizing JMJ’s Incident and Injury-Free™ (IIF™) approach. At project’s end, over 3000 local workers worked 34 million worker-hours without a Lost Time Incident (LTI). The project’s Total Recordable Incident Rate (TRIR) dropped by 61%. As a result of the project efforts, surrounding communities experienced transformed economic, social and infrastructure development.

Project information

The Donggi-Senoro LNG Project (DSLNG), located in the Banggai Regency in the Province of Central Sulawesi and situated about 50 km south-east of Luwuk, is the largest LNG construction project and operations plant in central Sulawesi. Construction of the plant began on February 28th, 2011 and was targeted to be ready for operation by the end of 2014. The plant site comprises about 100 hectares of land along the coast facing the Peling Strait, which provides a deep-sea route from Surabaya and Makassar to Luwuk and Manado. DSLNG was established as a foreign investment company on 28 December 2007, with shares owned by Pertamina Energy Services Pte. Ltd. (29%), PT Medco LNG Indonesia (20%), and Mitsubishi Corporation (51%). Since February 2011, however, the ownership structure has changed to PT Pertamina Hulu Energi (29%), PT Medco LNG Indonesia (11.1%) and Sulawesi LNG Development Ltd. (59.9%). The $2.8 billion Donggi-Senoro LNG project is one of several major gas infrastructure projects that the country hopes will meet mushrooming energy demands at home and around the region. DSLNG is the first Indonesian LNG project developed as a “downstream business activity” based on Law No. 22 of 2001, which enables separate development of upstream (feedstock gas supply) and downstream (LNG manufacturing) businesses. JGC won the contract to provide engineering, procurement, construction and commissioning services for the Donggi-Senoro LNG

About JGC

JGC, the contractor who originally brought JMJ onboard, won the contract to provide engineering, procurement, construction and commissioning services for the Donggi-Senoro LNG project. JGC has constructed LNG plants comprising around 30% of the world’s total production capacity, and is currently involved in numerous ongoing LNG projects in Indonesia, Australia, Russia, Malaysia, and Canada. Moving forward, JGC will continue to be active in promoting LNG business, as a top global LNG contractor.

Business challenges

The DSLNG project represents a major investment that will generate great economic growth for Central Sulawesi through social, economic, and infrastructure development. However, this is the first project of its kind in an area where this kind of work was new to the overall population. Initially, there were conflicts and demonstrations among the local communities, who had demands for inclusion in the project. In order to staff the project and allay community tensions, the green field construction began with a significantly local workforce. Over 50% of the workforce were local workers. Many of these workers were former fishermen and farmers with little to no construction skill or construction safety experience. Add to this, inter-village tribal conflicts were set off among the workforce on-site by minor inter-personal conflicts. The non-local workforce was also quite diverse with language and cultural differences among the Japanese, Indonesian, Singaporean, Filipino, Malaysian, American and Europeans workers. Oil and gas development and production was a new endeavor for the client owner PT Donggi-Senoro LNG, and so there were some initial concerns about the stability of the project.

DSLNG goals

  • A target of zero worker hours without a Lost Time Incident (LTI)
  • Complete the project with no one hurt and everyone home happily to their families every single day
  • To meet the project schedule
  • Address the significant cultural issues and tensions
  • Create harmony with the local communities and understand their perspectives
  • Build trust and relationships

DSLNG and the JMJ approach

At the beginning of JMJ’s partnership with the DSLNG project, two launch meetings were conducted—one in the client office in Jakarta and another in the project site in Banggai, Central Sulawesi. These meetings were immediately followed by an Integral Assessment process to gain an honest look at the beliefs, engagement and workability of the current project culture. The results of these assessments was fed into Commitment and Alignment workshops for senior leaders, designed to invoke a project wide commitment to safety and an aligned path among the varying companies involved for how to achieve maximum results. IIF Orientation, Supervisor Skills, and Train the Trainer workshops were held with staff across the project at all levels. Over 4500 project personnel attended the IIF Orientation sessions, and 429 attended supervisor skills training. Over the last 6 months of the project, trained staff conducted ongoing field coaching and skills training to ensure the commitment to safety became a reality throughout the workforce. As the project moved toward completion, the Leadership Team, including the Commissioning Manager, participated in a ‘Finishing Strong’ workshop as part of a ‘Finishing Strong’ campaign. The leadership team came up with its definition of ‘Finishing Strong’ and specific outcomes that would make this real for the project.

In order to connect with workers from local cultures, project leaders reached out and connected with local community, religious and youth leaders with an ongoing, open communications outreach effort. The project provided on the job training for local hires, and embedded the IIF safety approach within the culture by tying this in with fundamental values shared in common—care and concern for the family as well as being one with the community. The IIF Team created bilingual posters in English and Bahasa that included IIF reminders that reinforced the values of going home to their families safe every day, following safety procedures, wearing PPE and applying supervisory skills daily. This effort even extended into an organized sports tournament tied in with the theme of building teamwork and camaraderie. Toward the completion of the project, a number of companies also organized their own Supervisor Safety Training black-belt competition which promoted 2-way communication in planning each day’s work safely and with quality.

“Understanding the value of a foundation of talking heart-to-heart, our workers accepted the IIF message easily. I announced that I can be approached and spoken with 24 hours a day because we are one team, one family. I asked my other managers to be more proactive in making themselves closer to their crews, as well.” – Budi Suprapto / Site Manager/ PT Guna Teguh Abadi / DSLNG project Central Sulawesi

“The biggest impact for me was when I realized that I was going to the project site not because I have to as the site manager but because I want to.” – Shoichi Oku, JGC Site Manager, DSLNG

“JMJ is very different from other consultancies that I know. JMJ has more of an approach of real action. They taught us how to develop and maintain good relationships with each other, resulting in a greater understanding in our own team. I see that JMJ is different in the way they approach two-way communications while encouraging a respect of people’s differences. Theirs is a coaching approach, not punishment.” – Budi Suprapto / Site Manager/ PT Guna Teguh Abadi / DSLNG project Central Sulawesi

“The emphasis on relationships worked very well. JMJ repeatedly referenced the importance of relationships, often saying a relationship could be anything you wanted it to be. This made a huge difference; the ambience in meetings was very different to previous meetings. Subcontractors and owners spoke more freely, there was laughter and jokes. Challenges and issues were raised and we addressed them collectively.” – Nakanishi Kazuo, DS EPC Oversight Manager


Project finished on time with quality marks met. At project’s end, the DSLNG project worked 34 Million worker hours without Lost Time Incident (LTI)—the LTI rate was 0.227. The project’s Total Recordable Injury Rate (TRIR) as of March 2014 was 0.10, which was a steady progression over two years, dropping from .34 in 2012. The project also saw a significant reduction in the severity of recordable injuries.

All of these results were achieved by a Construction Project Team which had a widely diverse culture of people (including Indonesia, Japan, Philippines, Singapore, Malaysia, UK, Middle East, South Africa). 3000 local workers who were formerly fishermen and farmers developed the skills, knowledge and commitment to conduct high quality, safe construction work. As a result of project efforts, surrounding communities experienced transformed economic, social and infrastructure development.

JGC produced this video for a STARRT (Safety Task Analysis Risk Reduction Talk) competition. This is an initiative inside the IIF approach to ensure crafts people go home safely everyday.

About JMJ

For over three decades, JMJ has been delivering impactful cultural change to help executives, leaders and front-line workers transform safety, sustainability, and business performance. We combine the deep experience of our people with our proprietary Transformation Cloud platform to deliver breakthrough results, making the impossible possible. www.jmj.com

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